Knowledge hub

Sign up on the Emisri portal, verify your email, and complete your business profile to unlock sending. From there you can generate an API key and add your first sender ID.

Go to Campaigns > New SMS Campaign, choose a contact list, write your message, and send instantly or schedule it for later.

Go to Campaigns > New Email Campaign, pick a template or start from scratch, add your recipient list, and launch or schedule the send.

Set a future send date and time on any campaign, or use workflow automations to trigger messages based on customer actions.

Every campaign has a report showing sent, delivered, failed, and DND-blocked counts, with per-recipient status you can export at any time.

Insert fields like {{first_name}} or {{balance}} into your message body to automatically personalize each message using your contact data.

Go to Wallet > Top Up, choose an amount, and pay by card, bank transfer, or Paystack. Funds reflect in your balance immediately after confirmation.

Go to Settings > Team, click Invite Member, and enter their email and role. They will receive an invite link to join your organisation.

The Wallet tab shows your current balance plus a full usage history broken down by channel, campaign, and date range.

Go to Integrations > Developer, click Generate New Key, and store it securely — it is shown only once and authenticates all your API requests.

Go to Integrations > Google Sheets, authorize your Google account, and select the sheet to sync as a contact list for your campaigns.

Check the delivery report for the failure reason — common causes are an unregistered sender ID, a DND-listed number, or an invalid destination format.

Reach our team via the in-app chat, email support@emisri.com, or submit a ticket from the Help Center for priority issues.

Confirm your card or bank details are correct and retry the top-up. If the issue persists, contact support with your transaction reference.